(C) ideagen software limited 1993 - 2007
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IdeaGen support contracts
Overview
The success of all but the most simple applications depends largely on the level of ongoing development, support and updates available.
IdeaGen have a proven track record for providing outstanding support and a commitment to continued development of our product range. This provides you with added features which are largely influenced by you using our Wishlist system, and of course crucial technical updates as systems evolve.
Overview
The success of all but the most simple applications depends largely on the level of ongoing development, support and updates available.
IdeaGen have a proven track record for providing outstanding support and a commitment to continued development of our product range. This provides you with added features which are largely influenced by you using our Wishlist system, and of course crucial technical updates as systems evolve.
Levels of Support
What am I entitled to if I have a current support contract?
There are many benefits to having a support contract.
There are many benefits to having a support contract.
- Standard Contract
- Priority Contract
Speak to your account manager or support representative about our different support contracts
- Unlimited Access to Telephone Support
- Access to the Technical Support website
- Technical Forums
- Knowledgebase and Training Materials
- User Groups
- Requesting new features via our Wishlist program (see below)
- Free software upgrades (software only)
- Reduced costs for engineer site visits
What is the Wishlist program?
Developments in our software are ongoing and reflect current trends and standards as well as being flexible to how you like to operate. This development is largely influenced by your requests and feedback through our Wishlist program. Put simply, if you would like to see a new feature / alter the way a current feature works or to request integration with another application, you can submit this to our support department. They will be discussed at a development meeting and are likely to be implemented providing they satisfy the following criteria:
Developments in our software are ongoing and reflect current trends and standards as well as being flexible to how you like to operate. This development is largely influenced by your requests and feedback through our Wishlist program. Put simply, if you would like to see a new feature / alter the way a current feature works or to request integration with another application, you can submit this to our support department. They will be discussed at a development meeting and are likely to be implemented providing they satisfy the following criteria:
- They do not compromise the integrity of the product
- They are likely to be of benefit to a greater audience
- They do not significantly affect the planned development timeline
- They are supportable in the long-term
Wishlist Program - your door into our product development.
If you wish to know more, please contact Technical Support and ask about the wishlist program.
If you wish to know more, please contact Technical Support and ask about the wishlist program.