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Non-Conformance (Incident) Module

The Non-Conformance module allows you to record and drive incidents and actions within your organisation, and more importantly, put them right through actions and tracked management. Our modules are used extensively for CAPA (Corrective / Preventive Action Management) - a key requirement in any compliance environment.

General

Close integration with the rest of the system. Nonconformities may be raised from Audits, Test and Calibration for equipment test failures and from Customer Care when a complaint exposes an inherent system weakness.

Reporting and Assessing Nonconformities

Nonconformities can be described using the terminology of your organisation.
The sources of nonconformities are user defined.
Severity levels attached to nonconformities are user defined and allow company terminology to be used. Each severity level is also given a numeric weighting on a scale 1-100.
This is used when ranking nonconformities in order of severity.
Full User Definable Analysis.
A full audit trail or history is automatically maintained for each nonconformity.
To encourage staff to identify opportunities for improvement, the initial reporting of a nonconformity is treated as unconfirmed only, awaiting further assessment.
If accepted, the nonconformity becomes 'real' and can have corrective actions assigned to it.
For staff who do not have system access, a Nonconformity Report Form can be printed which reflects the on-screen display. This greatly simplifies later entry of the information.
The severity of a nonconformity can always be changed if it is found to be more or less serious than originally thought. A re-assignment to a more severe level, for instance, can be set up to automatically 'escalate' the problem to involve more senior staff.
The Quick Wizard reporting mechanism allows resolved nonconformities to be easily and rapidly recorded.

Corrective Actions / Preventive Actions

Any number of corrective actions may be raised against a nonconformity.
User definable corrective action types, e.g. immediate, preventative etc.
A full audit trail or history is automatically maintained for each corrective action.
Corrective action target completion dates are stored in the Workbench calendar and updated if they change.
Corrective actions must be signed off when complete. Change requests for documents can be raised within Nonconformities. These are automatically linked through to the Document Control module for further action.

Messaging and Workflow

Nonconformities fully supports the messaging mechanisms found throughout Workbench, allowing the processing of messages through e-mail systems such as Microsoft Outlook and Lotus Notes. Messages are automatically generated and may be for action or information only purposes.
Automated messaging notifies and actions workflow requirements.
All messaging mechanisms are highly configurable, allowing a close fit to your preferred way of working and communicating.
Pre-defined personnel lists enable a structured and controlled sign off of resolved nonconformities.
User defined prioritisation of tasks.

Business Rules

Business Rules that can largely automate much of the workflow and notification requirements generated by the module.
Use Business Rules to define, at key stages in the progress of a Nonconformity, which members of personnel (specified by job title or name) are to be informed and who must take action. Automatically inform the Sales Director, for example, of any nonconformity arising in that department which stemmed from a customer complaint.
Rules are optional. They can be turned off for all or any type of nonconformity if not required.

Nonconformity Analysis

Extensive management reports.
Identify trends or nonconformity patterns emerging from the reported details to facilitate longer term improvements in working practices.
Standard system reports can be augmented with reports set up in the Workbench ReportQuest module.