ISO 9000 Quality
The ISO 9000 standard is the most widely known and has perhaps had the most impact of the 13,000+ standards published by the ISO. It serves many different industries and organisations as a guide to quality products, service, and management.
The ISO 9000 quality standards series are aimed at creating the highest possible customer value through consistency throughout the organisation, as well as continuous improvement. It includes:
- Ensuring and defining responsibility and ownership throughout organisations.
- Ensuring adherence to defined policies, procedures and work instructions (ISO documentation) – developed to meet agreed customer product requirements and levels of service
Workbench and ISO 9000 Quality
Ideagen's Workbench provides full history and audit trail throughout the different modules, i.e. every significant action is recorded – who did what and when.
- Workbench manages and controls ISO documentation
- Ensures staff are adequately trained to effectively do their job
- Making sure that the company works to its defined standard (ISO documentation) and highlights areas for improvement
- Reports issues that do not conform to the defined standard
- Reports and actions customer complaints in an accurate and timely manner
- Ensures that an organisation’s equipment is qualified as suitable for use