Technical Support
Ideagen have a proven track record for providing outstanding support and a commitment to continued development of our product range
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If you have a query about Workbench you may find the answer in our FAQ's section.
Frequently Asked Questions
Workbench users who already have our products and a current support contract can login to our Technical Support site to find all the latest software patches / service packs and technical information.
Forgotten Support User Login
Contact technical support and make a Login Request.
What am I entitled to if I have a current support contract?
There are many benefits to having a support contract:
- Unlimited Access to Telephone Support
- Access to the Technical Support website
- Technical Forums
- Knowledgebase and Training Materials
- User Groups sessions
- Requesting new features via our Wishlist program (see below)
- Free software upgrades (software only)
- Reduced costs for engineer site visits
What is the Wishlist program?
Developments in our software are ongoing and reflect current trends and standards as well as being flexible to how you like to operate. This development is largely influenced by your requests and feedback through our Wishlist program. Put simply, if you would like to see a new feature / alter the way a current feature works or to request integration with another application, you can submit this to our support department. The request will be discussed at a development meeting and are likely to be implemented providing they satisfy the following criteria:
- They do not compromise the integrity of the product
- They are likely to be of benefit to a greater audience
- They do not significantly affect the planned development timeline
- They are supportable in the long-term
Contract expiring
If your support contract has expired or is about to expire, you can arrange renewal by contacting Technical Support or speaking to your Account Manager.