Support Contracts

There are many benefits in having an Ideagen support contract, some of which include:

• Unlimited Access to Telephone Support
• Access to the Technical Support website
• Technical Forums
• Knowledgebase Materials
• User Groups
• Requesting new features via our Wishlist program (see below)
• Free software upgrades (software only)
• Reduced costs for engineer site visits

Below are copies of our two main support contracts, Priority and Standard. These documents are provided in read-only format and are for reference only. Please note that as an existing customer you will be supplied with appropriate contracts for Technical Support.

PLEASE NOTE: YOU CAN ONLY ACCESS THE CONTRACTS IF YOU HAVE REGISTERED AND ARE AN EXISTING CUSTOMER

• Priority Support Contract 
• Standard Workbench Professional Support Contract 
• Standard Quality Workbench Support Contract